We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. Please make sure to include all relevant information like your order number, item name, size and color so we can better assist you. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned including lingerie, swimwear, underwear, bodysuits, masks, custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The purchaser will be responsible for shipping costs associated with the return item(s). Except for defective, damaged or you received the wrong item.
The seller (The VIBELYFESTYLE) will be responsible for shipping cost associated with shipping the exchange.
For assistance with your return and/or exchange please email us at firstname.lastname@example.org.
Please make sure to include all relevant information like your order number, item name, size and color so we can better assist you.